TrueChem :: Frequently Asked Questions

TrueChem

Is there a list of TrueChem variables?

Yes! Click Here for a categorized list of TrueChem variables.

What is TrueChem’s Placard System?

TrueChem’s Placard System provides a way to manage & print Tank Placards, the informative signs usually displayed on or near each tank in your facility. Below is an example of an 8.5” x 5.5” Tank Placard. TrueLogic can customize your placard template in size, layout and content to suit your specific needs.  Click here to view other Tank Placard Examples.

Example TrueChem Tank Placard
(click for larger view)

 

To print one or more Tank Placards, click the Document Manager icon on your TrueChem System Toolbar (see arrow 1 in figure below).  Then select Tank Placards from the View option list (arrow 2).  Select one or more rows with the mouse, and click the print button or the preview button located above the list (arrow 3).

TrueChem Document Manager
(click for larger view)

 

Required vs Not Required
If a TrueChem Tank Placard is “Required”, two things can happen:

  1.  An expiration date/time for printing the placard can be set.  Once that time has passed, the “Needs Printing” column in the above figure will be set to “Yes”.  An email can optionally be sent to a TrueChem user indicating that a current Tank Placard needs to be printed.
  2. A warning will be given at the close of Tank Setup if a parameter displayed on the Tank Placard was changed (e.g. volume, dimension, etc.).  In such cases, the “Needs Printing” column in the above figure will be set to “Yes”.

Currently, all Tank Placards use one Placard template (layout) and all are either Required or Not Required.  The default is Not Required but  Placards still be printed from the Document Manager.  Not Required Placards do not have an expiration date and a warning will not be displayed when items on the Placards are changed in Tank Setup.

Contact TrueLogic Company’s Technical Support if you would like your Placard template or any of the default settings related to TrueCham’s Placard System modified.  Technical Support can be reached at (972) 423-9100, option 2.

How do I install TrueChem on another computer?

Install TrueChem using the original program CD or by executing the setup program located on your network.
If neither of these tools are available, contact the system administrator or TrueLogic Company for further assistance.

How do I schedule a {Remake}?

There are two types of schedules in TrueChem – Result and Other.
Result schedules are used to schedule an analysis for a certain Result item.
To Schedule other actions, create an Other schedule. This will allow you to define a specific action to take on a scheduled basis. On the Schedule Tab in Object Setup, click the Add button on the Other Schedule section to create a new schedule. Choose a type, either Scheduled Add or {Remake} and define any additional information about the schedule (description, priority, frequency, etc.). This item will show up in the schedule log and can be completed by highlighting the row and clicking the Do Now button.

How do I move or copy {Objects} from one {Group} to another?

Right click on the {Object} in the Tree View and select Cut (to move) or Copy (to copy). Then, right click on a {Group} and select Paste.
If you are copying an {Object}, you have the option to copy the associated test data as well as the setup.

Can I create a global rule that could be applicable to several {Objects}?

Yes. Creating global rules gives the ability to define the rule one time and apply these rules to multiple result or adjustment items.
To create a global rule, create a rule set, then add rules to the rule set. Once you have created the rule set and its rules, add this rule set to any adjustment or result item.

To create a rule set:

1. Click on the System Setup button
2. Click on the Rules tab.
3. In the Rule Set field, select.
4. The Create New Rule Set window opens.
5. Enter a name for the new rule set and click on the OK button.

To add rules to a rule set:

1. Click on the System Setup button
2. Click on the Rules tab
3. In the Rule Set field, select the rule set you want to modify
4. Click on the Add button.
5. The Rule Setup window opens.
6. Create the rule in the Rule Setup window and click on the OK button.
7. The new rule is displayed in the Rule Set Details

To add a rule set to a result or adjustment item:

1. Select the appropriate {Object} in the tree.
2. Click on the Object Setup button
3. Click the Test tab
4. Click on the test item you want to modify and click the modify button, or create a new test item by clicking the add button.
5. If the test item is a result or adjustment item, you can add the rule set or a custom rule by clicking the add button to the Apply Rules section at the bottom.

What formulas does TrueChem use for SPC calculations?

Here are the calculations used by TrueChem:







How do I change databases?

There are two ways to change databases.

1. Click the Change Database button on the Database tab in System Setup. This opens a file browser and allows selection of the new database.
(NOTE: The new database will be used the next time you start TrueChem.)

2. TrueLogic also has a free utility that allows the definition of an unlimited number of database locations combined with a custom description. When TrueChem is re-started, connection to the newly selected database is available. Please contact TrueLogic Company to obtain this utility.

How do I schedule an Add?

There are two types of schedules in TrueChem – Result and Other.

Result schedules are used to schedule an analysis for a certain Result item.

To Schedule other actions, you will need to create an Other schedule. This allows definition of a specific action to take on a scheduled basis. On the Schedule Tab in {Object} Setup, click the Add button on the Other Schedule section to create a new schedule. Choose a type, either Scheduled Add or {Remake} and define any additional information about the schedule (description, priority, frequency, etc.). This item will show up in the schedule log and can be completed by highlighting the row and clicking the Do Now button.

Can I combine {Reports} from multiple {Objects} into a single {Report}?

Yes. To configure {Group} level {Reports}:

1.    Select the appropriate {Group} from the tree
2.    Click on the {Group} setup button
3.    Click on the {Report} tab
4.    Click the Use {Group} level {Reports} check box
5.    Select a {Group} template and an {Object} template
6.    Select an allotted time from the combo boxes

How do I customize email subjects and messages?

You can use TrueChem variables to customize email messages and subjects. Using variables, you can define a generic subject and message by clicking the Message button next to the Send E-mail To combo box.

The following is an example of a custom message on a rule of a result item:

Example setup
SUBJECT:

[RST.NAME] was out of spec

MESSAGE:

Process: [GRP.NAME]
Tank: [OBJ.NAME]
[RST.NAME] was [RESULT]
Range: [RST.LSL] – [RST.USL] Opt: [RST.Opt]

Tested at: [DATE] [TIME]
Tested by: [USR.NAME]

Processed example
SUBJECT:

mL/L of H2SO4 was out of spec

MESSAGE:

Process: #01 Cleaner Process
Tank: #01 Cleaner Tank
mL/L of H2SO4 was 550
Range: 48 – 72 Opt: 60

Tested at: 05/14/2014 2:36 PM
Tested by: John Doe

This message and subject setup could be used on any result item. The subject and message would contain the values of of the selected result items from the attached rule. Click here for a list of TrueChem variables.

What system requirements are necessary to run TrueChem?

TrueChem System Requirements*

For client workstations, we recommend:

  • Windows 7 or higher
  • 2.3 Ghz multicore processor or higher
  • 4 GB ram or higher
  • 1280 x 1024 screen resolution or higher

For tablet computers:

  • TrueChem IS compatible with tablet versions of Windows including
    Windows 7, Windows 8, Windows 8 Pro, etc.
  • TrueChem IS NOT compatible with tablets running Windows RT

For the shared network folder, we recommend:

  • 3+ GB hard drive space to store reports & other shared documents
  • All TrueChem Users need Full Access permission to the network shared folder

For Microsoft SQL Server databases, we recommend:

  • Microsoft SQL Server version 2005, 2008, 2008R2, 2012 or 2014 (including “Express” versions)
  • 2.3 GHz dual-core processor or higher
  • 4 GB ram or higher
  • 20+ GB hard drive space

Here are some answers to a few common pre-installation questions:

  • TrueChem is compatible with Windows 7, 8 and 8.1
  • TrueChem is compatible with 32-bit and 64-bit versions of Windows
  • TrueChem is compatible with Windows Server versions 2003 and higher (2008, 2008r2, 2012, etc)
  • TrueChem is NOT compatible with Windows RT
  • TrueChem is compatible with Windows Terminal Services and Citrix

*These requirements may vary based on your number of TrueChem users, the number of tests entered, etc.  If you have any questions or need help in any way, please contact technical support at (800) 448-2548, option 2.

How can I send TrueChem email alerts as text messages?

Here is a list of cell phone company’s email-to-text addresses.

AT&T area code + phone number@txt.att.net
Bell Canada area code + phone number@txt.bell.ca
Sprint area code – phone number@messaging.sprintpcs.com
T Mobile area code + phone number @tmomail.net
Verizon area code + phone number@vtext.com